Deaf Mom
Deaf Mom
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Disney Makes Strides Toward Accessibility for Deaf Customers

Posted: 6/7/2009 at 08:50 AM

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Back when my kids were younger, we took them to Disney twice.  I was so disappointed in their lack of captions for their movies and TV displays.  We haven't been back at Disney for years, but I recently received this announcement forwarded from Dana Craig who works at the LIFE CIL in Pontiac, Illinois:

AUDIO DESCRIPTION NOW AVAILABLE AT DISNEY!

Disney engineers have taken recent advances in wireless technology one step further, creating a first-of-a-kind, handheld assistive device to bring the magic of Disney theme parks to guests with visual and hearing disabilities.

Disney’s Handheld Device combines multiple functions – assistive listening, handheld captioning, and closed captioning activation – into one small, easy-to-use platform. The assistive listening system provides amplified audio, while handheld captioning enables guests to read captions while enjoying specific theme park attractions. Closed captioning is also activated by the handheld device in pre-show areas where TV displays narrate the upcoming experience.

The device also provides audio description for guests who are blind or with low vision. This service provides narrated information about key visual elements in attractions such as actions, settings and scene changes and works seamlessly with the existing show audio.

The device is offered at no additional cost at Walt Disney World Resort and Disneyland Resort theme parks. For more information, visit the Walt Disney World Web site at

www.Disneyworld.com <http://www.disneyworld.com/> or contact Walt Disney World Information at (407) 824-4321 (voice) or (407) 827-5141 (TTY).
 
The handheld captioning I'm not crazy about, but I like the idea of being able to activate the closed-captioning feature when in the area of TVs.  In the case of watching shows like "It's a Bug's Life," the open captions on the screen are always the best way to go.  I can't imagine peering down into a hand-held device while trying to watch a screen.
 
I wonder if my teenagers would want to see Mickey Mouse again? 


 

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  • hotrodjess wrote on Jun 7, 2009 at 9:24 AM
    I love it when theme parks make great improvements to there accessiblity to deaf people because it seems like deaf people are always left out. If you decide to take them to Disney invest in a park-hopper so you don't to put up with them complaining about being stuck at a place like Magic Kingdom with a lot of "kiddie" rides. Also, if they happen to be teenage boys(or girls that like video games like i do) Disney Quest is another must see. its 5 floors of virtual reality stuff and video games.
  • DurateqATV wrote on Jun 9, 2009 at 3:11 PM
    Enjoyed your post! Here at Softeq Development Corporation we share your passion for accessibility. We are very proud to have had the opportunity to collaborate with Disney to make their vision a reality of making the magic of Disney come alive for guests who are deaf, hard of hearing, blind or have low vision with the DURATEQ ATV handheld solution. Softeq’s ALICE (Assistive Listening and Captioning Engine) software provides handheld captioning, assistive listening, and descriptive narration all within one single rugged device. We hope you have the opportunity in the near future to visit Disney World Orlando again and enjoy the immersive experience the Durateq ATV device provides. You can enjoy the Durateq ATV solution at other public venues such as the Patriots Hall of Fame in Foxborough, MA. and the Coca-Cola Museum in Atlanta, GA. We would love to hear your feedback. Please visit us at http://www.durateq.com/atv.asp for more information.
  • Ryan wrote on Jun 11, 2009 at 2:51 PM
    I am wondering how easy it is to use. While I haven't been to Disney World, I wouldn't want to spend 10-15 minutes learning how to use it. If I went with my sister, although she would sit there and learn it with me, she really wouldn't want to wait longer than a minute. While I don't know how DW works, but if they have movies playing on loops, so you can freely come and go, people who don't need the device may complain if half way through there is now closed captions. If they did it by default, complaints would be mute, and nothing extra to be carried...
  • dc matthews wrote on Jun 11, 2009 at 3:31 PM
    AIDES to help severely disabled still must pay a separate entrance fee. confirmed at recent Anahiem ABILITIES EXPO. :>(