It looks like I'll have to keep dreaming. I recently shared my experience in trying to get subtitled movies on a flight from Chicago to Hawaii. I called United Airlines again to get them to load a subtitled movie on the flight home.
It's not going to happen. "I'm sorry, we don't show subtitled movies for the flight you are on," said the United agent.
Is there another person I can talk to about this, I asked. "Uhhh, I need to place your call on hold for a bit. Uhhh, if you wish to speak to somebody else and you want to complain about this, you can call Customer Relation (sp) and the number is...."
Sigh.
So I talked to a friend who works for United and learned that another deaf friend and United employee had brought the issue high up into United but nothing happened.
Here we are, in 2008, and deaf and hard of hearing passengers are still being excluded from enjoying the movies like other passengers.
I asked my friend Howard, a deaf attorney, what could be done.
"You'll need to pass a new law," he said.
Another thing added to my ever-growing advocacy list.
Sigh.
