Over at the Do It Myself Blog, Glenda Watson Hyatt is spotlighting businesses that strive for access for people with disabilities. Today, I'm extending my thanks to Dish Network:
A few days ago, I was wrestling with the closed-captioning on my TV. In my household, our eyes aren't getting any younger and the captioning on the LG TV was very tiny compared to our other TVs. My mom was visiting and we ended up pushing a chair closer to the TV so she could read the captions.
A phone call with the LG company pointed the finger at Dish Network. An online conversation with Dish Network pointed the finger at LG:
Dealing with Closed Captioning Features
During my conversation with Dish Network, they mentioned that if I upgraded to a HD receiver, I would be able to access the small, medium and large font settings through their services. I discovered I would have to pay $149 for the upgraded receiver and $10 per month for HD service.
Just to be able to access the captions in a larger font.
I asked to speak to a manger and explained the situation. I just wanted to be able to access the captioning features via my TV, the TV that I paid a lotta money for. The captions were being delivered by Dish Network and I couldn't access the TVs font changing features. Would Dish Network kindly provide the upgrade at no extra charge?
No, they said. They could give me half off the price of the upgraded receiver and I would still have to pay the $10 for the HD to be able to change the font size of the captioning.
I sighed.
Dish Network said they would send a technician out to evaluate the situation and see if they could access the captioning in some way. No charge for that, they said.
The technician showed up and I explained the situation. He made a phone call to the office and shared some good news: Dish Network would install the new HD receiver and waive the monthly charges.
We are now able to change the font size, but to my disappointment, it was only slightly better. Even the "large" sized font isn't as large as our captioning on the older TVs. But I'm grateful for Dish Network and their willingness to try and work out the access issue.
Thank you, Dish Network!
