Deaf Mom
Deaf Mom
Chicagoland
Female
Married

Oh, So I Planned this Steak 'n Shake Thing?

Posted: 1/26/2008 at 09:25 AM

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An anonymous commenter left a comment on Friday night on my blog filled with f-bombs and b-words.  He or she wondered why I couldn't just go inside the (insert f-bomb) restaurant?  Did I plan this?  Am I doing this for money?

 

How can one plan a denial of service at a drive thru window?

 

When I pulled up to the Steak 'n Shake restaurant, I delivered my standard line to the guy (the manager of the store) who came to the window.  I let him know that I couldn't use the speaker because I couldn't hear through it, pointed to my ear, and gave  him my order. 

 

All I wanted was two darned shakes.

 

Had Mr. Manager simply taken my order, given me the shakes, I would have been merrily on my way to pick up my daughter at school.  My son and I would have been enjoying our shakes and it would have just been another ordinary day.

 

One commenter read my previous entry here on Disaboom where I said, "Never stand between a PMSing woman and her shake."

 

Here's the comment that was left on my blog: "So, let's get this straight, according to another posting you did on another site, you were PMS'ing...any chance that affected your attitude? Maybe what really happened is you were denied service for being RUDE, not for being deaf."

 

As every PMSing woman knows, we crave things that are salty and sweet.  So my response was:  "PMSing and craving a shake, yup!  Believe me, I have many friends who've seen me during PMS time and they'll tell you that I don't drop my manners unless I'm justified.  I believe withholding customer service is an entirely justifiable reason to get a little ticked off at a manager who won't be reasonable."

 

I certainly wasn't aware that it was a policy to threaten to call the police for wanting two milkshakes at a drive thru window instead of via a speaker.

 

 

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  • deafk wrote on Jan 26, 2008 at 1:51 PM

    uh, oh... smile.  so that is how they think!!  Oh, well.  Just let ya know that I created a message for those fast restuarant workers.. the link is aslvblog.blogspot.com/.../drive-thru-service-reasons.html.  Hope you benefit something from it.  take care. deafk

  • deafk wrote on Jan 26, 2008 at 1:51 PM

    uh, oh... smile.  so that is how they think!!  Oh, well.  Just let ya know that I created a message for those fast restuarant workers.. the link is aslvblog.blogspot.com/.../drive-thru-service-reasons.html.  Hope you benefit something from it.  take care. deafk

  • Doughboy247 wrote on Jan 27, 2008 at 1:17 AM

    Wow, I thought I have heard it all. I guess people just don't get it, they need to teach Disability Etiquette and People First Language to people in the food industry.It is ashame that you had to go through that, and I hope you don't have another bad experince with them again. Take Care, Doughboy247

  • Veralidaine wrote on Jan 28, 2008 at 2:57 PM

    Yeah, you devious woman, you! You planned it all! Right down to getting that jerk hired as a manager, and removing sensitivity to those with disabilities from Steak and Shake's corporate training, you sneaky lady! Tsk! Sharp of that profane commenter to catch you, I daresay!

  • Orbit wrote on Feb 1, 2008 at 4:34 PM

    Karen, I wanted to applaud you for your courage in standing up for such an injustice.  I really hope that Steak 'n Shake learned some lessons: 1. you messed with the wrong person and 2. wake up!  Great job.  -Jen